Privacy Policy
Introduction
DigiRaffle (“we,” “us,” or “our”) operates the DigiRaffle website and web application (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.
DigiRaffle is a raffle and basket auction event management tool that allows organizers to digitally display winning ticket numbers so attendees can check results on their phones. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide Directly
Organizer Account Information. When you create a DigiRaffle account, we collect information such as your name, email address, and password. If you choose to provide it, we may also collect your organization name and billing address.
Payment Information. When you publish an event ($9.99 per event), payment is processed through Square, our third-party payment processor. We do not store your full credit card number, debit card number, or bank account details on our servers. Square may collect and store payment credentials such as card number, expiration date, and billing address in accordance with their own privacy policy, available at squareup.com/us/en/legal/general/privacy.
Event and Basket Data. When you create events and baskets, we collect the information you provide, including event names, basket names, basket descriptions, basket images, and winning ticket numbers.
Information Collected from Event Attendees
DigiRaffle is designed so that attendees can view winning ticket numbers without creating an account or logging in. When an attendee visits a published event page, we may collect:
Usage and Log Data. We automatically collect certain information when any visitor accesses the Service, including IP address, browser type, device type, operating system, referring URLs, pages viewed, and the date and time of access.
Cookies and Similar Technologies. We may use cookies and similar tracking technologies to maintain session state, analyze usage patterns, and improve the Service. See the “Cookies” section below for more detail.
Information We Do Not Collect
DigiRaffle does not handle ticket sales, payment processing on behalf of event organizers, or any financial transactions between organizers and attendees. We do not collect attendee names, email addresses, or personal details in connection with viewing raffle results.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service, including creating and publishing events, displaying baskets, and showing winning ticket numbers to attendees
- To process payments for event publishing
- To communicate with you, including sending transactional emails related to your account and events
- To monitor and analyze usage trends to improve the Service
- To detect, prevent, and address technical issues, fraud, or security concerns
- To comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers. We share information with third-party vendors who perform services on our behalf, such as payment processing, hosting, and analytics. These providers are contractually obligated to use your information only as necessary to provide services to us.
Published Event Data. When you publish an event, the event name, basket names, basket descriptions, basket images, and winning ticket numbers are made publicly accessible to anyone with the event link. Do not include sensitive personal information in event or basket details.
Legal Requirements. We may disclose your information if required to do so by law or in response to valid legal process, such as a subpoena, court order, or government request.
Business Transfers. In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent. We may share your information for other purposes with your explicit consent.
Data Retention
Organizer Account Data. We retain your account information for as long as your account is active or as needed to provide you the Service. You may request deletion of your account at any time.
Event Data. Published events and their associated basket and winning ticket number data are retained for as long as your account is active. Winning ticket numbers can be edited for up to 7 days after an event is published, after which they are locked.
Log and Usage Data. We retain log and usage data for a reasonable period to analyze trends and improve the Service, after which it is deleted or anonymized.
Cookies
We may use the following types of cookies:
Essential Cookies. These are necessary for the Service to function, such as maintaining your login session and processing payments.
Analytics Cookies. These help us understand how visitors interact with the Service by collecting information about pages visited, time spent, and other usage patterns. This data is aggregated and anonymized where possible.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.
Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access. You may request a copy of the personal information we hold about you.
- Correction. You may request that we correct inaccurate or incomplete information.
- Deletion. You may request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out of Communications. You may opt out of promotional emails by following the unsubscribe link in those messages. Transactional emails related to your account and events may not be opted out of.
To exercise any of these rights, please contact us using the information provided below.
Third-Party Links
The Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: